Outsourced procurement, vendor management and delivery for major implementations
We work with technology leaders who want exceptional services delivered, safely and cost-effectively. We run your outsourced delivery, from choosing the partners to checking the work.
Built for CIOs and CTOs delivering technology and telecom programs, with procurement and finance at the table. Canada and the US.
How we work
Six stages, and you do not need to run any of them yourself.
The Techworks model
You
Objectives, budget and priorities.
Techworks
Delivery partners
Partners deliver. We verify.
01
You state the objective. We turn it into business and technical requirements everyone can build and test against.
02
We advise on the market, run the RFx and recommend the right solution, drawing on our experience and working relationships with domestic, nearshore and offshore firms.
03
We negotiate and write the agreements. Milestones, service levels and remedies sit with the partner, not with you.
04
We manage the vendors, the budget and the timeline, hold partners to what they committed to, and seek your approval before significant commitments.
05
Our own team runs final verification and testing before any deliverable is accepted.
06
You get regular, plain-language reporting on progress, cost and risk, with nothing buried.
Partners deliver. We verify.
Nothing is accepted, and no savings are counted, until our team has verified the work against the acceptance criteria you signed off.
When clients call us
Sourcing, vendor management and delivery governance are specialist skills, and few organizations have them together in one place. We bring them as one outsourced team.
Hiring is frozen or slow. Add sourcing, vendor management and delivery capacity without adding headcount.
Cost takeout without cutting scope. Savings count only after the work passes acceptance.
Renewing or re-sourcing, with real market alternatives, so your incumbent negotiates against something.
We find out whether the vendor, the scope or the contract is failing, and fix the right one.
The price, with the protections written in before work starts.
ERP, network or platform work, with the sourcing and vendor management skills your team may not have in-house.
The problem
Technology programs go wrong in the gaps between who defines the work, who buys it, who builds it and who checks it.
They design, build and judge their own work. Scope and cost tend to drift, and switching away gets harder every month.
Slow to hire and costly to keep, and no single team covers every vendor, category and domain a program touches.
They recommend and leave. Accountability for sourcing, contracts and results never changes hands.
We own sourcing, contracts, budget and acceptance. Partners own execution. You get one team accountable for buying and governing delivery, independent of the partners who build.
What we do
Core service
Technology and telecom vendor management is where we go deepest.
Delivery assurance
Partners build and deliver. Our team defines what good looks like and verifies it.
For large programs
We run procurement end to end for large programs and large spend: category strategy, consolidation analysis, sourcing, contracting and governance.
Optional
Need extra hands rather than a full program? Small, specialist teams for testing, analysis and other services, quick to start and governed like everything else we do.
Safe by design
We choose where work is delivered by requirement, not by default, and build the protections in before anyone starts.
Experience with leading and mid-sized delivery firms, and a clear view of the market and its delivery challenges, lets us match partner, price and risk to your requirements, and manage that risk once work starts.
IP assignment, data residency, security requirements, and step-in and exit rights, written in before work begins.
Partner selection and contracting aligned to your regulatory obligations, including third-party risk requirements in regulated industries.
Partners don’t pay us. We work for you, not for them, and our own team tests final deliverables so the people who build never grade their own work.
Cost you can trust
We measure cost results against a baseline agreed up front, and we count savings only once deliverables have passed acceptance.
The incumbent contract, a market benchmark or an approved budget, fixed before we start.
Savings count only when deliverables meet the acceptance criteria you signed off.
Spend, savings and test results are reported against the baseline throughout, and the numbers are open to your review.
Who it is for
Technology programs rarely have one decision maker. One engagement gives each of them what they need.
CIO and CTO
Clear requirements, the right partners and verified results, without adding headcount to manage vendors.
CPO
Market-tested sourcing, protective contracts and vendor governance that meet your standards.
CFO
Spend managed against an agreed baseline, your approval before significant commitments, and savings you can verify.
Track record
Delivered before Techworks. This is the expertise we bring to your program.
$250M
in savings
Following our leadership’s guidance, a large organization moved from building and maintaining a service in-house to an outsourced service model. The result: $250M in savings and a faster roadmap.
Baseline: the previous in-house build and maintenance model.
$2M
annual savings
A move to Oracle Finance Cloud, at license costs below the previous on-premises maintenance fees, delivered $2M in annual savings. The result: the added functionality and reporting the company needed for its IPO.
Baseline: the previous on-premises maintenance fees.
Indemnity savings
from claims adjustment software
Implementing claims adjustment software for an insurer resulted in indemnity savings.
Principles
Requirements, milestones and dependencies documented before work starts.
Risks raised early and escalated when they need to be. No surprises late in the program.
Decisions made with your short-term and long-term goals in view.
Strong relationships with your stakeholders and with the vendors at the table.
Confidence to hold the line on scope, price and quality, and to say the hard thing early.